Studio Pixel Privacy Policy
Last updated: 5 November 2026
Who we are
Scott Mitchell, trading as Studio Pixel, is responsible for the personal information collected through this website.
Contact us about this policy or your information at:
- Email: info@studiopixelworks.com
- Phone: +44 (0)7761 731223
What we collect
We collect the information you send us and limited technical information needed to run this website.
- Contact form and emails: your name, email address, subject, message and anything else you choose to include. Your name, email address and message are required so we can reply.
- Phone calls: your phone number and any details you give us if you call.
- Technical information: your IP address, browser details, the page requested and the date and time, which web servers normally record when you visit.
Please do not send sensitive information, such as health details, through the form.
We do not knowingly seek information from children, and this website is intended for businesses.
Why we use your information
We use your information only for the purposes below. UK data protection law requires us to have a lawful basis for each one.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Reply to your enquiry and provide a quotation | Contact details and message | Taking steps you ask for before a contract, or our legitimate interest in responding to business enquiries |
| Provide services you have ordered | Contact details and project details | Performing our contract with you |
| Keep this website working and secure | Technical information | Our legitimate interest in running a safe, reliable website |
| Keep business, tax and accounting records | Customer and invoice details | Complying with our legal obligations |
We will not add you to a marketing list because you contacted us. We do not sell your information or make solely automated decisions that have a legal or similarly significant effect on you.
Who we share it with
We share your information only with suppliers that help us run the business, or where the law requires it.
- Website and email hosting: Krystal Hosting Ltd, 124 City Road, London, EC1V 2NX.
- Professional advisers: such as our accountant, where needed for our records.
- Authorities: where we are legally required to share information.
Krystal acts on our instructions as our data processor. If its suppliers transfer personal data to a country without a UK adequacy decision, its terms require the UK Approved Addendum or EU Standard Contractual Clauses. Contact us for more information about these safeguards.
How long we keep it
We keep your information only for as long as we need it.
| Information | How long we keep it |
|---|---|
| Enquiries that do not lead to work | 12 months after our last contact |
| Customer and project records | 6 years after the work ends |
| Website server logs | For the limited period set by our hosting provider |
We protect your information using secure website connections, password-protected accounts and limited access.
Cookies
This website does not use cookies, analytics or advertising trackers. Its fonts and images are stored on our own website.
Your rights
You can ask us to give you a copy of your information, correct it, delete it or limit how we use it. Some rights depend on the circumstances, and where portability applies you can ask us to transfer information you gave us.
You have the right to object to us using your information based on our legitimate interests. To object, or to use any other right, contact us using the details above. It is normally free, and we will normally respond within one month.
How to complain
If you are unhappy with how we have used your information, please complain to us first using the details above. We will acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome.
If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this policy
We may update this policy when our services or legal duties change. The latest version will always be on this page, with the date it was last updated.